FOR CALL SOURCES
Ping us. Get a real answer, in milliseconds.
Not a phone system guessing from a status light somebody forgot to change. Every ping is answered from a live picture of every agent on the platform: Ready, line checked, free, licensed for that caller's state, under their caps, and on a confirmed campaign. If the answer is no, you get the no straight away and you keep your call.
READ THIS FIRST
Quality buys volume here. Nothing else does.
We rank every source by how its calls actually convert. Rank first and you are first in line for volume, every day. Rank last and you get what is left. Fall under 20 percent and you are switched off, not warned.
- 1st Best converting source Gets the first call. Gets the most volume.
- 2nd Next best Gets what is left.
- Last Weakest source Last in line. Every time.
- OFF Under 20% Turned off. Sends nothing.
20 percent is not a target to sit on. It is the floor a source dies at. The volume goes to whoever is at the top, and that position is re earned every day.
WHY WE DO IT THIS WAY
I am an agent. I take these calls myself, on the same screens, every day.
No agent should lose money, go into debt, or end up looking for another job because of our marketing. So the weak sources go, even when it costs us volume.
That is why the word is Selective.
COMPLIANCE, NOT A SUGGESTION
Show us the ad. Before you send one call.
Creative samples are required. Every ad, every version, every time you change one. If we have not seen it, you do not send calls on it.
NEVER
- Free coverage
- Government program
- Social Security sponsored
- A benefit you already qualify for
- Anything that hides that this is life insurance somebody pays for
ALWAYS
- Say it is life insurance, funeral coverage or final expense
- Say there is a price
- Use plain numbers a person can repeat
- Every creative sent to us before it runs
THIS IS THE KIND OF LANGUAGE WE WANT
“Up to $25,000 for as low as $2 per day.”
Clear. Honest. A price in it. That is the bar.
A caller who thinks it is free is not a lead. It is a wasted call.
Tell someone their coverage is free, or hint that Social Security or the government sent them, and the first thirty seconds of that call are an argument instead of a sale. Those calls do not convert, the source drops down the ladder, and then it is off. Any source doing this is removed.
WHAT YOUR CALL LANDS IN
Your call does not go to just anybody.
Every agent on this platform works to the same eight rules. They are not suggestions and they are not a training slide. The app enforces them. Every one of them exists to make your call worth more.
The headset is tested. Every time.
Ten seconds before they go Ready. A dead microphone never eats your call.
They prove they are alive every 5 seconds.
A sleeping laptop is not available. It is Off, in seconds.
No ring. Straight through.
Your caller never hears silence, and never hangs up waiting.
One call. Full attention.
No second line. No hold. Your caller gets all of them.
The same proven script, pinned open.
No improvising. The pitch that works is the pitch they read.
Licensed in that caller's state.
No transfer that was never legal to take in the first place.
Off after every single call.
Nobody takes ten in a row and burns out on yours.
Every call written up before the next one.
Locked until they say what happened. You get that answer back.
That is what a high RPC is actually made of.
More calls connect. They stay on longer. You get a real disposition back on every single one. Nothing is lost to a dead headset, a frozen tab or an agent who was never really there.
01 / INTEGRATION
How we take calls.
Connection
- Method
- Real time ping and post through Retreaver, or a plain destination number. Both are supported.
- Auth
- A postback key per source. Yours only.
- Reservation
- A yes reserves a specific agent for 15 seconds and returns the number to dial.
- No answer
no target. Clear, immediate, and honest. You never send a call nobody can take.- Caller ID
- Must be passed through, never masked. Routing reads the state from it and the agent sees the state at ring time.
- Geography
- Nationwide. Routing matches the caller's state to agents licensed in that state, automatically.
- Concurrency
- One call per agent at a time, enforced by our own state machine.
- Answer
- Answer on bridge. The call is only counted as answered once the agent's browser has actually connected.
02 / AVAILABILITY
What a yes actually means.
Seven things are true at the same moment, or the answer is no. Every one of them is checked on every ping.
- 01Ready, right now, in the app
- 02Passed the line check on this session
- 03Not already on a call
- 04Not still wrapping up the last one
- 05Licensed in this caller's state
- 06Under their daily, weekly and monthly caps
- 07Campaign chosen and terms confirmed
Down, slow, unknown or ambiguous all mean not available. We fail closed on purpose. Losing a call is acceptable. Connecting a caller to nobody is not.
03 / LATENCY
The numbers, measured.
Timing
- Availability answer
- Under 1 ms of our server time. Answered from memory, with no database on the hot path.
- Round trip
- 150 to 200 ms, Retreaver's own measured round trip to us.
- Caller to live agent
- About one second from transfer to a voice in a headset.
- Agent heartbeat
- Every 5 seconds. A dead tab, a sleeping laptop or a dropped connection takes that agent Off within seconds.
- Logging
- Every single availability answer is logged with its reason and its response time in milliseconds.
04 / ROUTING
Geography, caps and fairness.
State matched, automatically
Agents pick the states they are licensed in with one tap per state, inside the app. We write those states into routing and verify the change, with a before and after record every time. An out of state caller is refused at the ping, instantly, so a call for one state never burns an agent's slot in another.
Split fairly, capped honestly
Calls are split between equal agents by who has waited longest. Every agent's daily, weekly and monthly caps are respected on Pacific time. When an agent is capped, they are simply not available, and you learn that in milliseconds instead of after a dead transfer.
05 / DATA
What you get back.
Every availability question we were ever asked is in a ping log with the answer, the reason and the response time. Why did nobody get calls is always an answerable question here.
Reporting and reconciliation
- Per source scorecard
- Average seconds to a live agent, connect rate, qualified rate, dead air count, short calls. One page.
- Reports
- Calls, connected, qualified, qualified rate, dead air rate, short hang ups, dispositions and average seconds to a live agent.
- Matched records
- Our record and Retreaver's record on every call, matched automatically by call id, then by caller plus time.
- Reconciliation
- Every morning. Your own records pulled through your API, lined up with Retreaver and with ours, per call. Every gap explained.
- Disputes
- A dispute export per source, so a disagreement is settled with rows, not opinions.
- Exports
- CSV everywhere.
- Test calls
- A this was a test switch keeps test traffic out of every number on both sides.
06 / TRUST
The boring parts, done right.
Reliability and privacy
- Webhooks
- Every phone company webhook is signature checked.
- Secrets
- Stored only in the hosting platform's vault. Never in code, never in chat.
- Backups
- Daily database backups.
- Monitoring
- Uptime monitoring on the health endpoint. Logins survive restarts.
- Walls
- Agents never see a source's name. Sources never see a buyer's name. Buyers never see other buyers.
- Audit
- Every write to routing is confirmed on screen with a before and after, and logged. Every credit, refund, hold and setting change is audited.
07 / ONBOARDING
What we need from you to start.
Six things
- DID or API
- However you want to connect. We will take either.
- States
- Which states your traffic covers.
- Hours
- When you run.
- Daily cap
- How many calls a day you want to send.
- Concurrency
- How many at once.
- How you ping
- Your ping and post format, or tell us you want a plain number.
THE CAMPAIGNS
Four campaigns. One clock each.
Buyers work to a clock. A call counts when it reaches it. Ask what each one pays and we will send the current numbers.
THE RATE CARD
Request prices.
Prices are not posted in public. Tell us who you are and which campaigns you want, and you get the current numbers back the same day.